Last updated on January 4, 2023.
1. What should I pay attention to when placing an order during the epidemic?
You can find the latest delivery times on each item's product detail page and at checkout. Do not use delivery addresses for buildings that may be closed due to current regulations, such as schools. To check the status of your order, visit Your Orders.
2. Why do some items take longer to ship?
We are committed to providing expedited shipping options year-round, and during peak shopping periods such as holidays, delivery times will vary by item and delivery region. Check out our plans to serve customers this holiday season on our blog to learn more.
3. Is it safe to receive or return the product?
Yes. We have taken precautions to ensure the safety of our employees and customers. You can find more information on our blog.
4. What if I cannot pay my credit card bill due to COVID-19?
Please contact the financial institution that issued your credit card or line of credit for assistance. You can find their contact information on your statement, on the back of your card, or at your financial institution's customer service.
For guidance on coronavirus precautions, see the World Health Organization website.